Terms of service
These terms and conditions set forth the terms and conditions governing the use of the membership services managed and operated by ISSO Corporation. (hereinafter referred to as "ISSO" or “the Company”), which is managed and operated by ISSO. These Terms of Use shall apply to all users of the Service (hereinafter referred to as "Users"), and the Users shall be bound by these Terms of Use. Users shall use the member service upon acceptance of the Terms of Use.
Article 1 (Definition of Terms)
The definitions of terms used in this Agreement shall be as follows
(1) The Service
The term "Service" is a generic term for the services provided by the Company to users through the Site. The Services include the provision of application software and e-commerce sites managed and operated by the Company.
(2) Member
“Member" is a generic term for users who have agreed to the Terms of Use, registered as members in accordance with the procedures specified by the Company, and whose membership has been approved by the Company.
(3) Member Registration
“Member registration" refers to the registration of a user's address, name, e-mail address, and other information specified by the Company in order to use the service.
(4) Personal Information
“Personal information" refers to information about a living individual (name, date of birth, and other information that can identify a specific individual) as defined in the "Act on the Protection of Personal Information," as well as e-mail addresses, IDs, passwords, credit card information, and other information that can be used in connection with a specific individual.
(5) Registration Information
“Registration Information" means information (including e-mail addresses, IDs, passwords, etc.) registered in the membership registration process.
(6) Products, etc.
“Products, etc." is a generic term for products, services, etc. sold and provided by the Company in the Service.
(7) Application
The "Application" means application software managed and operated by the Company.
(8) Website
The "Site" refers to the e-commerce site managed and operated by the Company.
Article 2 (Member Registration)
1. When using the service, users shall agree to the Terms of Use and complete the membership registration process in accordance with the method prescribed by the Company. However, the Company may not accept membership registration if the user has violated the Terms of Use in the past, if the Company determines that the user is likely to violate the Terms of Use, or if the Company determines that the user is otherwise inappropriate.
2. Users who apply for membership registration shall become members upon the Company's acceptance of their application and completion of user registration.
3. When registering as a member, users shall register true, accurate, and up-to-date information about themselves, and shall notify the Company of any changes in the information registered with the Company in the manner prescribed by the Company.
4. The Company shall not be liable for any damages or expenses incurred by the user due to a violation of the provisions of the preceding paragraph.
5. Registered members agree in advance that the Company may provide important notices, product information, service campaigns, and other information, and that the Company may send order confirmation e-mails and other communications.
Article 3 (Withdrawal from Membership)
When a user wishes to withdraw from membership, the user shall notify the Company of such withdrawal in the manner prescribed by the Company. In the event of withdrawal from membership, the user shall lose membership and all rights as a member, and shall not be able to use any of the services. In addition, the Company shall not be obligated to continue to retain any information regarding a member who has withdrawn from membership.
Article 4 (Account Management)
1. Users shall be responsible for managing their registered information, including e-mail addresses, IDs, and passwords.
2. Users shall not allow a third party to use their registration information, or lend, transfer, change the name of, or sell their registration information.
3. If the registered information is used for the Service, the Company shall assume that the person who registered for membership has used the Service, and that the person who registered for membership is responsible for the results of such use and any and all liability arising from such use.
4. Users shall compensate the Company and third parties for any damages incurred by the Company or third parties due to unauthorized use of registration information.
5. If the user discovers that the registration information has been stolen or used by a third party, the user shall immediately notify the Company to that effect and follow the Company's instructions.
Article 5 (Modification of Terms)
1. The Company may revise these Terms of Use at any time without the consent of the user, and the user agrees to accept such revisions without objection.
2. In the event that the Company revises the Terms of Use, the Company shall provide prior notice to the user by posting the contents on the Company's website or by other means prescribed by the Company for a reasonable period of time prior to the effective date of the revision.
3. Revisions to the Terms shall take effect from the time the Company gives notice in accordance with the preceding paragraph.
4. Users shall be deemed to have agreed to the revised Terms of Use without objection at the time they use the Service after the revision of the Terms of Use.
Article 6 (Handling of Personal Information)
The Company shall handle personal information of users obtained through the Service in accordance with the Company's "Privacy Policy," and users shall agree to such handling.
Article 7 (Suspension, Change, etc. of the Service)
The Company may temporarily suspend or terminate the Service or change its contents without prior notice to the user in any of the following cases, and the user agrees to this in advance. The Company shall not be liable for any damages incurred by the user as a result of actions taken by the Company in accordance with this Article.
(1) When performing maintenance or changing the specifications of this application or this site
(2) When natural disasters or other emergencies occur or are likely to occur, making it impossible to provide or operate this service
(3) When the provision or operation of this service becomes difficult or impossible due to revision or enactment of laws and regulations, etc.
(4) If the Company deems it necessary to temporarily suspend the Service, the Application, or the Site due to unavoidable circumstances.
Article 8 (Purchase Agreement)
1. The user acknowledges that a purchase agreement is formed between the user and the Company when the user enters the required information on the order screen on the Site and confirms the order on the "Order Confirmation Screen".
2. We shall send an "Order Confirmation E-mail" to the User by e-mail after the conclusion of the purchase agreement, and the User shall be deemed to have received the "Purchase Slip" upon receipt of the "Order Confirmation E-mail".
3. The user acknowledges in advance that the accepted order may not be delivered due to special circumstances such as unavailability of goods in stock.
Article 9 (Prices and Specifications of Products, etc.)
1. The prices of products, etc., delivery charges (including refrigerated/frozen charges), COD charges, and gift box charges, etc., on the Site shall include consumption tax.
2. Users acknowledge in advance that the products delivered to them may differ slightly from the products posted on the Site due to changes in specifications by the manufacturer or other reasons.
3. The user acknowledges in advance that the product images posted on the Site may include toppings and other items that are not included in the product.
4. The User acknowledges in advance that the color tones of the Products displayed on the Site may differ from the actual color tones of the Products when viewed through the display of a computer, tablet, etc. The User agrees to abide by the terms and conditions of this Agreement.
Article 10 (Delivery of Products, etc.)
1. We will ship within 1-2 weeks from reception of your online order.
2. Products, etc. shall be delivered to the user or to a location designated by the user at the responsibility of the courier delivery company (hereinafter referred to as "delivery company") that has entered into a contract with the Company. Users shall follow the terms and conditions of the delivery company with regard to matters concerning delivery.
3. The user acknowledges in advance that delivery may not be possible if the goods are refrigerated or frozen and the delivery address is outside the delivery area of the delivery company. In such cases, the User agrees in advance that the Company may cancel the order.
4. The User acknowledges in advance that even an order placed by the User in a single order procedure may be delivered in multiple delivery units depending on the type of products, etc. (For details of the order, please check the order confirmation screen on the Site).
5. Users shall not be able to change the delivery address of the Products, etc. that they have notified us of at the time of order, unless they notify us in accordance with the method prescribed by us.
Article 11 (Payment Method)
Payment for the purchase of products and delivery charges shall be made by credit card (Visa / Mastercard / American Express / JCB / Diners Club / Discover) in the member's name, Paypal, Shop Pay, Apple Pay, or Google Pay.
Article 12 (Delivery Charges, etc.)
Users shall bear the shipping costs of products, etc., except in cases where the Company clearly indicates on the product page of the Site that the shipping costs will be borne by the Company.
Article 13 (Change or Cancellation of Orders)
1. Due to the nature of our products, we do not accept returns or exchanges for any reason. However, in the unlikely event that you receive an item that is defective or different from your order, please contact us using the Contact form within 7 days of receiving the item. Please include a photo of the product and or packaging, including the shipping label. If a replacement item is available, we will exchange the item(s) with the cost of returning and resending the item(s) at our expense. If there is no replacement product, the product will be returned (refunded).
Please note that returns or exchanges will not be accepted if any of the following items apply
・Products that have been opened or used once.
・Products that is damaged, lost, scratched or soiled due to the customer's fault
・Products that have been more than eight (8) days after delivery.
・In the case of an order error made by the customer
・Other cases in which we deem that the product is not in accordance with the customer's image, etc.
・Order arrival has been delayed due to circumstances beyond our control, such as adverse weather conditions or courier service interruptions.
We do not accept returns or exchanges unless the product is defective or you have received an item that is different from your order. Please note that we cannot accept returns or exchanges without prior notification.
2. In the event that merchandise is returned in accordance with the preceding paragraph, the Company shall bear the shipping costs associated with the return of the merchandise.
In the event that we accept a cancellation or return of merchandise pursuant to this Article, we will refund the purchase price of the cancelled or returned merchandise as follows promptly after the cancellation or return has been processed.
In the case of a credit card transaction, the refund will be made through the credit card company. If the refund cannot be made through the credit card company, the refund will be made by registered mail or wire transfer to the user's designated financial institution account.
Users agree in advance that the Company may cancel an order if a large number of orders are placed by the same user or to the same delivery address.
Article 14 (Change, Increase, or Decrease of Products, etc.)
The user acknowledges in advance that the price, specifications, etc. of products may be changed without notice, or that the handling of products may be discontinued.
Article 15 (Refusal to Receive Products, etc.)
In the event that a user refuses to accept delivery of merchandise, etc. or is otherwise unable to deliver the merchandise, etc. to the recipient for reasons attributable to the user, the Company shall retain the merchandise, etc. for up to seven (7) days from the time of shipment. If the user does not pick up the merchandise within this period, the Company shall deem the purchase agreement to have been cancelled by the user, and the Company shall be relieved of its obligation to deliver the merchandise.
Article 16 (User Compliance)
1. When using the Service, Users shall not engage in any of the following acts, and in the event that a User engages in any of the following acts, the Company may, without prior notice to the User, temporarily suspend use of the Service, cancel the membership, or take any other action deemed necessary by the Company
(1) Violation of these Terms of Use
(2) Interfering with the operation of the Service
(3) Acts that violate laws, regulations, and public order and morals
(4) Acts of misusing the point service
(5) Acts of duplicating, modifying, changing, altering, or adapting this application and this site.
(6) Acts that infringe on the copyrights, trademarks, or other intellectual property rights of the Company or third parties
(7) Acts that infringe on the property, credit, reputation, or privacy of the Company or a third party
(8) Registering false or incomplete information, whether intentionally or unintentionally.
(9) Acts of using the Service by impersonating another user
(10) Delay or failure to pay fees or any other obligations.
(11) Acts of transmitting or writing harmful computer programs, etc.
(12) Acts of using a login ID and password in an unauthorized manner
(13) Any other acts that the Company deems inappropriate.
2. If any damage is caused to the Company or a third party as a result of a user's act that falls under any of the items in the preceding paragraph, the user concerned shall bear all legal responsibility and shall compensate the Company or the third party for such damage.
Article 17 (Violation of User Compliance)
1. In the event that a user violates the compliance items in the preceding article, or in any other case that the Company deems inappropriate for the operation of the Service, the Company may terminate the purchase agreement with the user without prior notice or consent, or suspend the user's use of the Service, the Application, and any services related to the Site, revoke the user's membership, or claim compensation for damages. or deprivation of membership or claim for compensation for damages, etc. (including legal action). The Company may take any necessary measures (including legal action) against the user.
2. In the event that a user is suspected of violating any of the compliance items in the preceding article, or in the event that the Company reasonably determines that the operation of the Service is inappropriate, the Company agrees in advance that it may confirm the details of the relevant conduct with the user.
3. The Company shall not be liable for any damages incurred by the user as a result of the measures described in Paragraph 1 of this Article. In addition, the user agrees that the Company will not accept any questions or complaints regarding the measures taken by the Company in accordance with the provisions of this Article.
Article 18 (Intellectual Property Rights, etc.)
1. The user agrees that intellectual property rights for text, images, video, programs, and various contents related to the Service, the Application, and the Site belong to the Company, and the user may not use such information without the prior written consent of the Company.
2. When a user posts or submits an entry to a SNS operated by the Company, the portrait rights, copyrights, and other intellectual property rights to said post or entry shall belong to the user who posted or submitted said entry, but by posting or submitting said entry, the user grants the Company a non-exclusive worldwide license to use said post or entry free of charge. However, by posting or submitting a work, the user grants us the right to use such posted or submitted work on a worldwide, non-exclusive basis free of charge, and agrees not to exercise moral rights against us.
Article 19 (Exemption from Liability of the Company)
1. In the event of delay or failure to deliver goods, etc., due to natural disaster, enactment, amendment, or abolition of laws and regulations, terrorism, major traffic restrictions, suspension of public services, traffic accidents, dispositions based on the exercise of public authority, transportation accidents, labor disputes, suspension of operations of contractors, or other circumstances beyond the control of the Company, the Company shall not be liable for any damages incurred by the user or third parties as a result of such delay or failure to deliver. In the event that the user or a third party suffers damages as a result of such delay or failure, the Company shall not be liable for any compensation.
2. In the event that the Company is held liable for damages, the Company shall be liable for damages up to the amount of damages directly and actually incurred by the User, except in the case of willful misconduct or gross negligence on the part of the Company, and shall not be held liable for damages arising from special circumstances (including cases where the Company foresaw or could have foreseen the occurrence of damages).
3. We shall not be liable for any deterioration in the quality of the Products (including, but not limited to, thawing of frozen Products) resulting from long-term storage of the Products at the delivery company for the User's convenience.
4. The Company shall assume no responsibility for problems resulting from non-arrival or garbled text in e-mails sent by the Company to users and e-mails sent by users to the Company.
5. The user acknowledges in advance that this application is not guaranteed to be compatible with all information terminals, and that malfunctions may occur in the operation of this application due to OS upgrades, etc. of the information terminal used for this application. In addition, we do not guarantee that any such defects will be resolved by any modification of the program, etc. made by us in the event of such defects.
6. In the event that a user causes damage to other users or third parties in connection with the use of the Service, or in the event that a dispute arises with such parties, the user shall resolve the dispute at the user's own expense and responsibility, and shall not cause any inconvenience or damage to the Company.
Article 20 (Prohibition of transfer of rights)
1. Users shall not transfer their positions under the Terms of Use or their rights or obligations under the Terms of Use, in whole or in part, to any third party without the prior written consent of the Company.
2. We may transfer all or part of the Service to a third party at our discretion, in which case the rights and obligations under the Terms and Conditions, as well as the user's registration information and other user information, may be transferred to the transferee of such business transfer, and the user shall be deemed to have agreed to such transfer in advance. The user shall be deemed to have agreed in advance to such transfer.
Article 21 (Confidentiality)
With respect to any non-public information disclosed by the Company to the user in connection with the Service that the Company requires to be handled in confidence, the user shall treat it in confidence and shall not disclose it to any third party, except with the prior written consent of the Company.
Article 22 (Exclusion of Anti-Social Forces)
1. Users shall represent that they do not fall under the category of antisocial forces (meaning organized crime groups, members of organized crime groups, persons who have not been members of organized crime groups for 5 years, quasi-constituents of organized crime groups, companies affiliated with organized crime groups, companies affiliated with general assembly companies, socially motivated groups, or special intelligence groups, or other similar persons), and that they will not engage in any illegal acts such as violent acts, fraudulent or threatening acts, or sabotage of business.
2. If a user violates the representations set forth in the preceding paragraph, the Company may cancel the sales contract with the user, suspend the user's use of all services related to the Application and this site, including this service, revoke the user's membership, terminate any other contracts associated with this service, or claim for damages (including legal action).
Article 23 (Severability)
1.Even if any provision of this Agreement or part of it is determined to be invalid or unenforceable by law or regulation, the other provisions of this Agreement shall remain in full force and effect.
2. Even if any provision of these Terms of Use or any part thereof is held invalid or revoked in relation to a user, these Terms of Use shall continue to be valid in relation to other users.
Article 24 (Governing Law and Jurisdiction)
These Terms of Use shall be governed by the laws of Japan, and any dispute arising between a user and the Company in connection with these Terms of Use or use of the Service shall be subject to the exclusive jurisdiction of the Tokyo Summary Court or the Tokyo District Court, depending on the amount of the suit.
Date of enactment: October 30, 2023
ISSO Corporation