Legal notice

Distributor	ISSO Corporation
Representative	Masae Saito
Address	14F, East Wing, Telecom Center Building, 5-10, Aomi 2-chome, Koto-ku, Tokyo 135-0064, Japan
Telephone number	+81-3-6555-8338 Hours: 10:00-17:00 (except Saturdays, Sundays and holidays) *Please note that our customer service is not available by phone but by e-mail or contact form. Thank you so much for your understanding.
E-mail address	tea@issojapan.com
Sales Price	Listed for each product
Fees other than the product price	Consumption tax is included in the price for all Japan deliveries. Overseas deliveries are not subject to Japanese consumption tax. Shipping fees: Please click here for more details.
Ordering method	Order via our online store's order form.
Payment Method	Credit card payment (Visa / Mastercard / American Express / JCB / Diners Club / Discover), Paypal, Shop Pay, Apple Pay, Google Pay
Payment is confirmed	At the time the order is received.
Product delivery time	For deliveries in Japan, we will ship within 2 business days from reception of your online order (Saturday, Sunday and Holidays excluded). For deliveries outside of Japan, we will ship within 3 business days from reception of your online order (Saturday, Sunday and Holidays excluded). Delivery time may vary depending on the time of year.
Returns, defective products, and cancellations	Due to the nature of our products, we do not accept returns or exchanges for any reason. However, in the unlikely event that you receive an item(s) that is defective or different from your order, please contact us using the Contact form within 7 days of receiving the item(s). Please include a photo of the product received, the packaging and the shipping label. If a replacement item is available, we will exchange the item(s) with the cost of returning and resending the item(s) at our expense. If there is no replacement product, the product will be returned (refunded). Please note that returns or exchanges will not be accepted if any of the following items apply Products that have been opened or used once. Products that is damaged, lost, scratched or soiled due to the customer's fault Products that have been more than eight (8) days after delivery. In the case of an order error made by the customer Other cases in which we deem that the product is not in accordance with the customer's image, etc. Order arrival has been delayed due to circumstances beyond our control, such as adverse weather conditions or courier service interruptions. We do not accept returns or exchanges unless the product is defective or you have received an item that is different from your order. Please note that we cannot accept returns or exchanges without prior notification.