• The product images shown on the website are samples. The specifications and colors may differ slightly from the actual product.
• The colour of the actual product may differ depending on your monitor settings and room lighting.

note that.

Add the desired product to your cart.

Check the items in your cart and press "Proceed to checkout" to proceed to the next step.

Please enter the required information and proceed to the next step.

If you wish to register as a member (free of charge), please register separately.

Check the shipping cost and enter your payment information.

Payment method is credit card
You can choose from (VISA / Mastercard / American Express / JCB / Diners Club / Discover).

*If the shipping address is different from the order address, you must enter it here.

Once you have finished entering the information, please press the button, check the information you entered, and then confirm your order.

Your order process is now complete.

You will receive an email confirmation of your order immediately after it is completed, so please check it.

If you do not receive an order completion email within 1 hour, please contact us using our contact form.

The following payment methods are available.

■ Credit card payment

Visa / Mastercard / American Express / JCB / Diners Club / Discover

■ Paypal

■ Shop Pay

■ Apple Pay

■ Google Pay

Our website uses a security system called SSL. All of your sensitive credit card information is encrypted and transmitted.

As part of our efforts to reduce our environmental impact, ISSO TEA does not include a delivery note with our products.

(Payment in Japanese Yen) If you require a receipt or invoice, please access your My Page using the URL provided in the shipping completion email and download it for your use.

(Payments in currencies other than Japanese Yen) If you require a receipt or delivery note, please contact us using the inquiry form .

We will ship your order within 2 business days (excluding Saturdays, Sundays, and holidays).

• For warehouse holidays such as Golden Week, summer holidays, and New Year's holidays, orders will be shipped on the next business day.
• The number of business days it takes to ship may vary depending on the time of year.
• Once the shipping arrangements for your product have been completed, we will send you an email notifying you of this.
  

Usually delivered within 1-3 days from shipment.

*Shipping to some areas may require additional time in addition to the above.

Please check the Yamato Transport website for details.

[Home delivery] Nationwide flat rate of 750 yen (excluding Okinawa Prefecture)

Free shipping for orders over 5,500 yen (tax included)

Shipping costs throughout Okinawa Prefecture are 1,490 yen.

Please note that free shipping does not apply to the entire Okinawa prefecture.

Delivery will be made by Yamato Transport.
We will deliver your order in an environmentally friendly package (courier service or Nekopos).

Nekoposu is delivered by dropping it in your mailbox. You cannot specify the delivery date and time.

Delivery date and time can be specified from the day after shipment. If you do not specify a delivery date, we will ship your order on the earliest possible shipping date.

*For some products that are delivered by post, delivery date and time cannot be specified.

*Date and time specification is only available for domestic delivery services in Japan.

• Shipping and delivery may take longer than usual due to bad weather, natural disasters, confirmation of order information, etc.
• We cannot accept orders for two or more items to be shipped together.
• If you are not present at the time of delivery of the product, please check the delivery number issued by the delivery company or the "package number" sent to you via shipping email, and contact the transportation office indicated on the delivery notice. Please contact us directly within days.
• If your package is returned due to long-term absence or refusal to receive it, we will charge you the round-trip shipping fee and the shipping fee for re-shipping.
• Regarding forwarding: If you change (forward) the delivery address to an address other than the address written on the invoice, you will be required to pay the shipping charges (list price freight/cash on delivery). Please note. (Yamato Transport forwarding service)

We will ship your order within 3 business days (excluding Saturdays, Sundays, and holidays).

• For warehouse holidays such as Golden Week, summer holidays, and New Year's holidays, orders will be shipped on the next business day.
• The number of business days it takes to ship may vary depending on the time of year.
• Once the shipping arrangements for your product have been completed, we will send you an email notifying you of this.

Shipping charges vary depending on the destination country and weight. Actual shipping charges will be displayed on the checkout screen when you place your order.

Delivered by JAPAN POST EMS (International Express Mail).

For shipments outside of Japan, we do not accept date and time specifications.

• Shipping and delivery may take longer than usual due to bad weather, natural disasters, social situations, confirmation of order information, etc.
• Please enter the delivery address and name in English.
• Your order may be subject to customs duties and taxes based on the laws of each country, as well as customs fees charged by the destination country's postal service. All customs duties and other charges incurred after shipment will be borne by the recipient.
• Please enter the delivery address and name in English.
• We cannot accept orders for two or more items to be shipped together.
• If your package is returned due to long-term absence or refusal to receive it, you will be charged the round-trip shipping fee and the shipping fee for resending the package.

As part of our efforts to reduce our environmental impact, ISSO TEA does not include a delivery note with our products.

(Payment in Japanese Yen) If you require a receipt or invoice, please access your My Page using the URL provided in the shipping completion email and download it for your use.

(Payments in currencies other than Japanese Yen) If you require a receipt or delivery note, please contact us using the inquiry form .

Please click here to see our gift set products wrapped in ISSO's original gift boxes and pouches.

We offer self-wrapping ISSO cotton drawstring bags, perfect for wrapping your precious gifts however you like.

Learn more

Currently, we do not provide gift wrapping services, Noshi, or paper bag services.

If we are sending the gift directly to the recipient, the name of the person who placed the order, our address, and phone number will be printed on the sender's section of the shipping label.

By registering as a member when using our online store, you can easily recall your registered information and check your order history without having to enter your customer information and delivery address each time. Admission fee and annual fee are free.

You can also place an order without registering as a member.

Tap here to signup

Due to the nature of our products, we do not accept returns or exchanges for reasons of customer convenience. We take every precaution regarding product quality and delivery, but in the unlikely event that the product you receive is defective or different from the product you ordered, please contact us via the inquiry form within 7 days of receiving the product. In that case, we will be able to assist you smoothly if you also send us photos of the product, packaging, and shipping label. If there is a replacement product, we will exchange the product and cover the cost of returning and re-shipping the product. If there is no replacement product, we will return the product (refund).

Please note that we cannot accept returns or exchanges if the following conditions apply.

• Products that have been opened or used
• Products that have been damaged, lost, or stained due to reasons attributable to the customer
• If more than 8 days have passed since the product arrived
• In case of a customer's order mistake
• Any other reason that the Company determines is due to customer convenience (different from the image, etc.)
• In the event of delivery delays due to traffic or delivery conditions

We cannot accept returns or exchanges unless the product is defective or the product you receive is different from the one you ordered. Please note that we cannot accept returns or exchanges without prior notice.

Please note that we are unable to accept cancellations after the order has been placed due to the customer's convenience.

We handle personal information appropriately so that our customers can enjoy shopping with peace of mind.

Please see our privacy policy for more details.

If you have any questions or comments, please contact us using the inquiry form below.

Contact form here

We will respond within 2-3 business days. We are closed on Saturdays, Sundays, and holidays, so we will respond in order from the next business day.